"Steve, I think in the near future, patients will need to be informed when doctors refuse to use AI—not WHEN they're using it."

The "Red Hot" candor of today's guest, Dr. Robert Pearl. One of the most outspoken advocates for the use of generative artificial intelligence in healthcare. He pulls no punches when he states that ChatGPT and other generative AI tools will be as essential to medical practice as the stethoscope has been for centuries!

It's another sizzling episode of Red Hot Healthcare, where we delve into cutting-edge topics, widely-felt challenges, and the latest innovation in healthcare.  

Dr. Pearl is a thought leader powerhouse. As the former CEO of the Permanente Group, he was responsible for a team of 10,000 physicians and 40,000 care team members, delivering care to more than 5 million patients nationwide. A best-selling author, he wrote Uncaring: How the Culture of Medicine Kills Doctors and Patients, and he is also a regular contributor to Forbes. He has been named one of Modern Healthcare's 50 most influencial physician leaders.

Dr. Pearl brings his candor and leadership, sharing thoughts on the following:  

• How accurate are AI diagnoses versus human clinicians? Is your doctor already being outperformed?

• What are the liabilities to consider with chatbots integrating into clinical care? Where should the line be drawn?

• How can healthcare overcome biases identified in algorithms that help drive generative AI and its responses?

• A hardline comparative: Generative AI benefits vs. annual deaths from medical mistakes

• In 5 short years, we'll see major improvement in 4 key areas. What are they?

• Is keeping patients in the dark today about AI involvement ethical? Should their informed consent for AI use in medical care be mandatory?

• What happens when AI gets something wrong—really wrong—in healthcare?

• How will generative AI be a key part of moving from fee-for-service to value-based care?

————

The Red Hot Healthcare podcast delivers engaging thought leadership—from healthcare leaders and luminaries across the industry. Thanks in advance for your positive, 5-star reviews given on your chosen podcast outlet. And we're always looking for future guest recommendations. Just visit Red Hot Healthcare podcast page and fill out the inquiry form.

HIMSS recognizes Didi Davis as one of the most influential women in health IT. She serves as the vice president of informatics, conformance, and interoperability at The Sequoia Project, a non-profit organization selected as the Recognized Coordinating Entity (RCE) to support the implementation of the Trusted Exchange Framework and Common Agreement (TEFCA).

With over 30 years of healthcare experience, Didi is a nationally-recognized expert for healthcare standards, interoperability design and strategy for healthcare stakeholders, as well as vendors deploying health information technology to improve patient safety and quality of care.

In this show, she joins host Dr. Steve Ambrose in discussing the latest, and perhaps most impactful initiative yet in the success of interoperability across all stakeholders in healthcare. 

Listen in, as Didi and Steve share a riveting discussion on:

•  What's in a name? Plenty for this interoperability initiative—and Didi explains why

•  The pervasive challenges that led the initiative being created

•  What this new initiative could mean for retail entrants to healthcare 

•  350 million and 40—the meaning behind those numbers

•  Stepping up interoperability: What does success look like in this initiative

•  What's the role of the Sequoia Group—and its well-known "partner" (revealed in the show)

•  Onward & Upward:   Didi's shares 3 tips for improving success when adopting this initiative

The Red Hot Healthcare podcast delivers engaging thought leadership—from healthcare leaders and luminaries across the industry. Thanks in advance for your positive, 5-star reviews given on your chosen podcast outlet. And we're always looking for future guest recommendations. Just visit Red Hot Healthcare podcast page and fill out the inquiry form.

ABOUT STEVE:

The type and quality of content your company develops, and shares with its target market, helps to drive awareness, engagement, and decisions. Steve Ambrose is a senior-level content strategist whose C-suite recommended written, audio, and video assets help healthcare and health IT companies improve messaging and marketing to those they serve.

You can learn more about how organizations and leaders work with Steve by visiting the home page.

Value-based care (VBC) expert and healthcare transformation executive Lisa White shares her insights on the common and costly misalignment between value program design and real-world operations. It's a crucial challenge that stakeholders must address, if VBC is ever to become more widely adopted and successful.

Lisa shares a riveting conversation with show host Dr. Steve Ambrose on the importance of value-based care alignment across physician operations, stakeholder interests, consumerism, retail health entrants, secondary care services, and much more!

In this interview:

• A history lesson of VBC: from the 1930's to today
• Which challenges in VBC alignment would Lisa choose to fix first?
• How retailers and surging consumerism fit into VBC success
• The three words that IT vendors should be most focused on with payers and providers
• How stakeholder distrust is hurting VBC growth and necessary alignment
• Learning from the failure of Haven and successes of Covera and Moxe Health
• A tale of two data: How perspective and selectivity fuel inefficiency and misalignment

The Red Hot Healthcare podcast delivers engaging thought leadership—from healthcare leaders and luminaries across the industry. Thanks in advance for your positive, 5-star reviews given on your chosen podcast outlet. And we're always looking for future guest recommendations. Just visit Red Hot Healthcare podcast page and fill out the inquiry form.

ABOUT STEVE:

The type and quality of content your company develops, and shares with its target market, helps to drive awareness, engagement, and decisions. Steve Ambrose is a senior-level content strategist whose C-suite recommended written, audio, and video assets help healthcare and health IT companies improve messaging and marketing to those they serve. 

You can learn more about how to work with Steve by visiting the Red Hot Healthcare home page.

Host Steve Ambrose engages in a captivating back-and-forth dialogue with best-selling author and highly-esteemed digital health leader Rajeev Ronanki. They discuss, in just 20 packed minutes, topics including affordability in healthcare, ChatGPT, and the growing challenge of balancing healthcare transparency with physician time and autonomy.

In this interview:

• The healthare challenge that's impacting 43% of American adults today
• Grading healthcare—through a key Gallup poll
• Rajeev's key prescriptives to help drive down high costs and waste
• The means to better scale blockchain in healthcare
• Guardrails or acceleration: the way forward with ChatGPT in healthcare
• How the Cures Act fueled a transparency paradox for providers

The Red Hot Healthcare podcast delivers thought leadership—from healthcare leaders and luminaries. We're always open to suggestions for guests for the longer form show, or the 15-min "Hot Takes" series.

Visit Red Hot Healthcare and fill out the inquiry form.

On today’s show, host Dr. Steve Ambrose shared candid thoughts about one of the biggest taboo topics in healthcare. A subject that is rarely addressed by many in healthcare—at least, not in any public conversations.

This topic is the growing epidemic of mass unaffordability in healthcare. A challenge existing at epidemic levels across America, and linked to systemic challenges such as pricing. Unaffordability happens in whispers, and it's a very real social determinant of health—a vulnerability impacting millions of people across race, age, including those with and without health insurance. 

This "hot take" should leave you with deep questions and greater awareness. Perhaps you'll be the one to figure out this very real and longstanding challenge for healthcare—and the health of our nation.  

————

The Hot Takes show on Red Hot Healthcare delivers thought leadership—from healthcare leaders and luminaries—and shares value with our audience in under 15 minutes.

Want to suggest a guest? Visit Red Hot Healthcare and fill out the inquiry form.

Get ready for a dive into the metaverse and its potential impact on healthcare in this episode of Hot Takes. Join Steve Ambrose, your intrepid host, as he engages Tibor Méray, managing director and partner at BCG, in a conversation that shatters misconceptions and opens up new possibilities.

From improving access to care for underserved communities to driving down costs, Tibor Méray explains why the metaverse will be a part of healthcare and its evolving transformation. 

Tune in, as Tibor Merey shares:

• Why the Metaverse ≠ Meta
• How the Metaverse in healthcare goes far beyond Mark Zuckerberg's ambitions
• What some of the strongest ROI cases are for the Metaverse in healthcare
• Misconceptions of the Metaverse: Know them or fall behind
• Understanding the word salad of Web3, VR, AR, and Metaverse

The Hot Takes show on Red Hot Healthcare delivers thought leadership—from healthcare leaders and luminaries—and shares value with our audience in under 15 minutes.

Want to suggest a guest? Visit Red Hot Healthcare and fill out the inquiry form.

In this episode, Tom Foley, Chief Growth Officer of global virtual care provider Genie MD dives in—sharing his hot takes and provocative views.

Our first stop is generative AI—where Foley sees both the rainbows and the hurdles that lie ahead for this fast-growing technology in healthcare. Then we move into a contrarian view of fee-for-service, when it comes to adding value for patients and outcomes.

Our last stop is health equity and care access. And tune in to hear Foley speaking plainly on leadership hypocracy, the need for equality in care levels and cure potentials, as well as access to "care levels" and "cures," and where we must be more focused on inequality through different care coverages.

Tune in, as guest Tom Foley shares:

• Providers adding more value in fee-for-service
• The two financial truisms of healthcare reform
• What must happen for generative AI to be trusted in care
• Two simple words ("CC") that create uneven access to cures
• The 'must haves" for generative AI to be trusted for healthcare
• Finding greater wellness—start with 9,000 hours a year

The Hot Takes show on Red Hot Healthcare delivers thought leadership—from healthcare leaders and luminaries—and shares value with our audience in under 15 minutes.

Want to suggest a guest? Visit Red Hot Healthcare and fill out the inquiry form.

In this episode of Hot Takes, host Steve Ambrose interviews Dr. Apurv Gupta, Vice President of care transformation at Premier. Dr. Gupta shares real-life examples of how empathetic automation can benefit both doctors and nurses, the importance of transparency to consumers, and the ROI that providers can expect from reducing clinical variation.

Apurv also discusses the human and technical aspects of improving throughput in hospitals.

In this episode they discuss:

• The down and dirty "empathetic automation"—with two key examples
• How transparency between provider and employer drives clinical variation improvement
• The costly assumptions employers make on clinical variation metrics
• The key human and technical shifts needed to drive better throughput in hospitals
• Three key questions fueling throughoutput-solving operational oversight

The Hot Takes show on Red Hot Healthcare delivers thought leadership—from healthcare leaders and luminaries—and shares value with our audience in under 12 minutes. 

Have a suggestion for a guest?

Just visit the Red Hot Healthcare website and complete the inquiry form. 

Contact Dr. Steve

Dr. Steve helps B2B organizations drive marketing leads and payers/providers better engage patients, by developing thought leadership content—with company leaders and SME. He's recommended by many C-suite leaders and healthcare luminaries across the industry.

If you organization is looking to improve its sales and engagement results, Dr. Steve offers content marketing and strategy services. Just email him at: steveambroseUCLA@gmail.com

Dr. Steve sits down for a fresh "hot take" with one of the top researchers and thought leaders in today's healthcare industry—Rohan Kulkarni of HFS Research.

In this episode they discuss:

• The three different types of archetypes in today's healthcare vertical integration
• The role and aspirations of an "ecosystem connector"
• How an "orchestrator" addresses wellness and primary care needs?
• Why providers are missing a $600 Billion market and opportunity
• The importance of consumer-centric "disruptors" as major forces in healthcare transformation
• Jaw-dropping statistics on gun violence, SNAP, and diabetes care

The Hot Takes show on Red Hot Healthcare delivers thought leadership—from healthcare leaders and luminaries—and shares value with our audience in under 12 minutes. 

Have a suggestion for a guest?

Just visit the Red Hot Healthcare website and complete the inquiry form. 

Contact Dr. Steve

If you're organization is looking to develop thought leadership—with their senior leaders and customers—Steve offers content development and strategy services. Just email him at: steve@redhothealthcare.com

With healthcare consumerism on the rise and more millennials entering the workforce, learning and company culture has become far more meaningful.

On today's show, we have an internationally recognized thought leader in leadership, learning and development. Her work has been seen by over 9 million viewers on Lynda.com and LinkedIn learning.

Dr. Britt Andreatta was formerly the Chief Learning Officer for Lynda.com. Her work embraces workplace culture, the neuroscience of learning & development, emotional intelligence and leading change management. Her clients are a who’s who in the Fortune 100.

In this show, Steve and Britt discuss a number of powerful subjects and insights including:

• Learning vs. a 'culture' of learning
• Psychological safety and physician burnout
• The impact of 'Amygdala Hijack'
• Why up to 70% of change initiatives fail
• Why you should avoid doctors in the afternoon
• Neural Synchrony and team success
• Britt's 4 Gates to Peak Performance

In this power-packed episode, Dr. Steve delivers the final part of this engaging series. Guests Amy Cueva and Amy Bucher of Mad*Pow are delivering high octane conversation on top-of-mind insights into the future of healthcare.

NOTE:  If you haven't yet heard it, please listen to PART 1 per episode 70. 

Get ready for some incredible insight on the following topics we discuss:

🔶 The differences between engagement science from providers to pharma companies

🔶 Worn out beliefs, terms, and strategies in patient experience

🔶 The power and need for coordinating nudges and messages from multiple sources to patient

🔶 The highly disruptive changes in millennial healthcare decisioning and actions

🔶 Healthcare's most pressing issues that are holding back growth and better patient experience

🔶 Hospital and health system growth - local and remote...

And so much more!

On today's show, we have Amy Cueva and Amy Bucher of Madpow.

Take one-part cutting-edge motivational science, add in a strong dash of design psychology, a high level of insight & innovative design...and round it off with 80 strongly-skilled and passionate professionals.

And you have Mad*Pow, a market-leading design company that has worked with the top names in healthcare - including CVS Health, Harvard Pilgrim and even the CDC.

This show episode was so chock full of great information, that it became the first ever 2-part interview series I have done!

In this episode. Dr. Steve Ambrose, Amy Cueva, and Amy Bucher discuss the following:

🔶 How 'motivational science' and 'design psychology' are changing the world of patient experience and engagement.

🔶 Blending creative processes with scientific methods to deliver unique solutions

🔶 The framing strategy of today's healthcare companies to deflect 'pricing'

🔶 Why persuasion is highly overrated in behavior change

🔶 Collaboration as the 'new' innovation

🔶 Engagement differences - pharma, payers, and providers

And so much more!

Inovalon counts hundreds of insurance companies, provider systems, and pharma, device, and diagnostic companies as clients, including 19 of the top 25 health plans and 13 of the top 15 pharma and life sciences companies. It pools data on more than 240 million patients.

On today’s show we have SVP of Innovation, Eric Sullivan. Host Dr. Steve Ambrose and Eric get into some top-of-mind issues including:

• Inovalon's reach across healthcare segments
• A refreshing view on commoditized pop. health 
• Fast analysis and NLP innovation
• 'CDEaaS' and 'NLPaaS' - new and refreshing
• The necessity of streamlining patient engagement
• Who is defining 'value' in value-based care?
• The power of the hidden 3%

Providence St. Joseph Health employs more than 110,000 caregivers at 50 hospitals, more than 800 clinics and a range of health and social services in 7 states.

Today we talk leadership with their President of Strategy, Annette Walker. In 2017, she was named one of the top 25 women in healthcare by Modern Healthcare magazine.  

In this episode, Dr. Steve and Annette Walker discuss these engaging subjects:

• Re-thinking revenue outside of the hospital
• The power of faith in Annette's leadership
• Is A.I. and technology overrated for helping admin costs?
• Female-on-Female incivility in the workplace
• Telehealth in interstate-level health system growth
• Retail partnering for healthcare services

Blockchain has been perhaps the biggest buzzword over the last year. But what about it IS hype…and what is the truth today, and likely for the future?

And for healthcare?

Today we have John Bass, the CEO of Hashed Health in Nashville, TN with us in studio. He’s taking us down the primrose path, where we can smell the roses and not get stuck by its thorns.

In this engaging and information-packed episode, host Dr. Steve and John discuss:

• A quick primer on the technology
• New business models and value chain governance 
• Impact on administrative costs
• Professional Credentials Exchange, Bramble and other powerful emerging solutions
• Blockchain enabling consumerism and a new era of competing on price and quality
• Trust, transparency, and incentive alignment
• And so much more!

This is one of the more riveting episodes, as host Dr. Steve Ambrose sits down with Microsoft's Director of Worldwide Health Tom Lawry.

In this leader role, Tom works with health providers, payers, and governments in planning and implementing innovative technology solutions that improve the quality and efficiency of health services delivered around the globe.

In this show, Steve and Tom discuss these subjects and many more:

• Aspects of bias, transparency, and safety with A.I.
• The necessity of HR re-training for the established workforce
• Shoehorning A.I. into software solutions
• Needed improvements on administrative costs
• Drug pricing and A.I. solutions
• Tom's view on the 'one-hit wonders'
• Balancing the technology with the social and societal aspects
• The over-hype and 'sniff-test' of A.I. in healthcare
• And SO MUCH MORE...

Dr. Patricia Salber has had a meaningful journey in medicine. It makes for a terrific story - and an even better interview. 

From board-certified internist, ER doctor, medical director and now the Founder and CEO of The Doctor Weighs In - an award-winning mobile/online platform that uses new media to share stories about health care innovation.

She now consults on various aspects of health plans, purchasers, and ACO management, including but not limited to, benefit design, population health management, care coordination, cost reduction, and quality improvement.

On today's episode host Dr. Steve Ambrose and Dr. Salber discuss the following engaging subjects:

• A journey from working for providers and payers
• Her unique view on physician burnout and physician commoditization
• FAKE Medical News
• Proactive imaging for osteoarthritis
• The new world and benefits of Artificial Intelligence in healthcare

Wellness is being defined in new ways and with new impact on the workplace and the lives of those involved.

In this show episode, host Dr. Steve Ambrose interviews national expert Dr. Seth Serxner - Chief Health Officer and SVP of Population Health at Optum.

Seth has published more than 40 articles and chapters on health and productivity management - including his latest on the shift from wellness to well-being

In this riveting episode, Dr. Steve and Seth Serxner embark on a multitude of engaging subject matter including:

• Where wellness HAS BEEN and where it's GOING
• Wellness vs. Well-Being
• From Financial ROI to Value-on-Investment (VOI)
• Behavioral and decisioning science in wellness
• Workplace culture on workplace health
• OptumHealth's focus on Net Promoter Score (NPS)
• Cost transparency and health literacy
• And SO MUCH MORE....

In this episode, Dr. Steve talks with award-winning CRM platform Founder and CEO Brad Bostic of HC1.com

The HC1 platform has been adopted across more than 1,200 leading lab, post acute care, and health systems. The company has received accolades from Gartner Research, was named "Best Healthcare CRM"​ by Frost & Sullivan, and is the top rated solution in the KLAS Healthcare CRM report.

In this episode, Dr. Steve and Brad Bostic go deep into the following areas:

• Overview of HC1 and the wide client areas it adds value into
• A unique solution for the opioid epidemic
• Machine learning and unique technology for private and public health use
• Growing referrals and patient acquisition in post-acute facilities and health systems
• Working in with Uber Health and platform partners
• Waging a win-able war on prescription drug addiction

On this episode of Red Hot Healthcare, we have one of the top digital strategy leaders in the country - Sara Vaezy of Providence St. Joseph Health.

They are a $22 billion organization employing more than 110,000 caregivers at 50 hospitals and more than 800 clinics. But don’t let their size fool you, because they’re on the cutting edge of next generation consumer engagement and scalable growth.

On this show, we will be discussing:

• Their major investment into digital innovation

• 5 Teams - 4 Different Functions

• Engagement through dual-platforms

• Generating revenue through partnerships and commercializing new products

• Moms as the Chief Medical Oficers

• Scaling growth with telemedicine

• Multi-component Digital Journeys

• Predictability on Revenue Cycle..

• And MUCH MORE!

In this week's episode, Dr. Steve has an inspiring and powerful interview with Scott Rotermund, the co-founder and Chief Growth Officer for Welltok - an enterprise SaaS company focusing on driving healthcare consumers to attain and optimize their health.

Welltok works with payers, providers and self-insured companies; and they have recently been added to Deloitte's fastest-growing companies in North America.

This show episode includes a highly-engaging back-and-forth on:

• Welltok's CafeWell Platform
• The power of engagement in massive value gains
• Company growth through organic & inorganic means
• Loss aversion, rewards, and consumer responsibility
• 40-50% operational efficiencies realized by customers
• The importance of coordinating and streamlining multiple streams of consumer messaging.

Jacques Mulder is the US Health Sector Leader for EY. In this role, he leads teams in helping clients strategically address the transformative forces shaping the health ecosystem. He also is responsible for growing EY’s people, networks, and capabilities in the Health sector as well as developing industry-specific solutions and thought leadership.

In this episode, Dr. Steve engaging in deep discussion on healthcare strategy and current disruption with sector leader Jacques Mulder.

In this podcast audio, they discuss subjects including:

• The importance of consumer behavior on the healthcare system
• Need of innovation around market uncertainty
• Lowering prices from long-term competition from clinical efficiencies
• Cost containment vs. Cost optimization
• Data fusion systems & Global ecosystem of peer value 
• Health provider M&As - a race to drive scale

Today, two out of three patients do not pay their bill in full. TransUnion Healthcare’s analysis projects that by the year 2020, the percentage of patients not paying their bills in full will rise to 95%. More than ever risk management, proper screening prior to treatment, as well as patient financial experience is key.

Growing debt and unpaid bills are becoming a significant issue for hospitals and health systems…and today we interview a leading expert, Jonthan Wiik of Transunion on the subject. This is an interview conducted on 3/5/2018 at HIMSS in Las Vegas.

Jonathan Wiik serves as a Principal at TransUnion, in the Healthcare Solutions Division. He has over 20 years’ experience in health care, and he has worked in both the acute care and insurance setting. He has spoken at several national and state events, and has developed several nationally‐recognized programs in Point‐of‐Service (POS) Collections, financial clearance, and sharing best practices in hospital operations.

This podcast outlines the following:

• New study shows significant increase in patient out of pocket costs
• Head-scratching numbers of the healthcare future of millennial payers
• The importance of the 501R Charity designation
• How health providers will acquire new patients while reducing medical debt
• The power of financial screening technology
• Ability vs. willingness to pay
• Jonathan's book and new look on consumer payer

In this episode, Dr. Steve Ambrose speaks with telemedicine legal and regulatory expert Nathaniel Lacktman. He is the chair of Telemedicine at Foley & Lardner and writes a popular blog called Healthcare Law Today. The show tackles some of the biggest issue and most current issues in telemedicine today.

Some of the issues discussed include the following:

• The year of inflection for telemedicine
• Monster venture investing
• 4 legal hurdles remaining for telemedicine
• The expansive benefits of the Bipartisan Budget Act
• Padded number and illegalities in telemedicine
• His innovative companies to look at
• Tele-services for pharmacies, including MTM
• Telehealth as a tool for growing patient acquisition

In this episode, Dr. Steve engages with one of the most innovative CIOs in the industry, Michael Archuleta. The two discuss topics from cyberattacks and medical device security to consumerism and collaborative culture.

IN THIS EPISODE:

• Scary numbers for security preparedness
• The value of healthcare records to hackers
• Collaborative cultures & care team champions
• Workflows & healthcare data security
• Intuitive technology for patient engagement
• The Power of A.I. For Administrative Functions
• Age and Achievement